Fail to Dell-iver

There is is Customer Service, and there is Dell support. If there is a top prize for incompetence and moronic tendencies all rolled up in one, I would have to nominate Dell. I had the short sighted curse of buying into their products, under the deluded belief that I was getting value for money. The palaver involved in just getting the product in the first instance was a humongous human triumph over the behemoth of corporate stupitidy and customer services. If you ever think of buying Dell products, (I would seriously advise you not to, but its your decision) you might want to upgrade your Health insurance policy, because there will probably be a high chance of you developing a hernia. Should you also plan to contact their customer service, make sure you have somone who has some medical training on standby, because you might end up popping a vein on your forehead from frustration. But don't take my blog for it, have a look at all the other wonderful recommendations from other Dell users:

Knives are out...

Other satisfied customers..

and another...

The list goes on......

So, a year after purchasing the machine from Dell, apparently the RAID 0 Drive died. Thankfully, the warrenty on the computer includes call outs from engineers. So far so good. Get chatting to Customer service in Dublin and are advised that an engineer will be out to repair the problem the following day. Now, when Dell makes a promise like that, you have better chance of getting a job as Picture Editor in London (hah!) than getting your computer fixed. Lo and behold, the engineer couldn't fix the problem due to the wrong drive. We then called back Dell Dublin who transferred us to their Customer Centre in Bangalore. Don't even get me started about the palaver that came with. Can you imagine a call centre fobbing you off with a line that they do not have a 'transfer the call' facility. Please!! I've worked in a call centre, so I can't be played like that. Besides, in this day and age of technology, especially in Bangalore, that line of not having the right technology won't fly.

Anyway, with a lot of shouting and threats (which will be carried out, rest assured) an engineer is just downstairs to sort the problem out. Let's see how long that lasts.